Effective Date: [18.11.2024]
Zapmeals (hereinafter referred to as "we," "our," or "us") values your trust and is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our food delivery platform, available through our mobile application and website.
1. Information Collection and Use
We collect personal information that is necessary for delivering our services and enhancing your experience with Zapmeals. The types of personal information we collect include:
Personal Details: Name, contact information (email address, phone number), delivery address, and payment details, which are required for processing orders and ensuring accurate delivery.
Device and Technical Data: Information about your device, such as IP address, device type, operating system, and unique device identifiers, to ensure our app functions optimally across various platforms.
Location Data: We may collect and process your location data to provide location-based services, such as finding nearby restaurants and ensuring prompt delivery of your orders.
Usage Data: We gather information on how you interact with our app, including pages visited, features used, and time spent, to improve our services and tailor your experience.
2. Purpose of Data Processing
Your personal information is processed for the following purposes:
Order Fulfillment: To process and deliver your orders accurately and efficiently, including notifying you about the status of your orders and handling payments.
Customer Support: To provide you with assistance, handle inquiries, and address any issues or complaints you may have.
Service Improvement: To enhance the functionality and user experience of our platform by analyzing usage patterns and feedback.
Marketing Communications: With your consent, we may send you promotional materials, special offers, and other marketing content relevant to your interests. You have the option to opt out at any time.
Legal Compliance: To comply with legal obligations, enforce our terms and conditions, and protect the rights and safety of our users and the public.
3. Data Sharing and Disclosure
We respect your privacy and will not share your personal information with third parties, except as described below:
Service Providers: We may engage third-party service providers to assist with payment processing, delivery services, customer support, and other functions. These providers are bound by confidentiality agreements and are only permitted to use your information in connection with the services they perform for us.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.
Legal Requirements: We may disclose your information if required by law or in response to a valid legal process, such as a court order or government request.
4. Data Security
We implement robust security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include encryption, access controls, and regular security assessments. However, please note that no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
You have the following rights regarding your personal information:
Access and Rectification: You may request access to the personal information we hold about you and request corrections if it is inaccurate or incomplete.
Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
Right to Erasure: Subject to certain exceptions, you may request that we delete your personal information from our systems.
Withdrawal of Consent: Where we rely on your consent for processing, you have the right to withdraw it at any time without affecting the lawfulness of processing based on consent before its withdrawal.
Opt-Out: You may opt out of receiving promotional communications from us by following the instructions in those communications or contacting us directly.
6. Retention of Information
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Zapmeals
Email: [support@zapmeals.in]
